A virtual receptionist is basically a real person who is trained professionally in phone etiquette and customer service skills, who answers phone calls for you. They answer calls in the name of your company, gives information, transfer callers, assess emergencies as per your protocols, and take messages according to your instructions. They function like a real, living telephone receptionist. The virtual part means that they aren’t physically in your office. Their presence will be virtual, but the phone services they provide are authentic. Thus, your callers won’t know the difference. This makes virtual receptionist ideal for various business situations.
As a virtual receptionist can Answer Your Calls:
When You Need To Focus
Sometimes there’s a need to finish a quote right away, prepare for a meeting, or meet a pressing deadline. A phone call, no matter how important it is, will keep you from accomplishing your targets on time. But a ringing phone can be distracting; at the same time ignoring and not answering it will be rude to callers. This is where a virtual assistant handles those calls for you. Thus, you can complete your important work on time and without interruption.
When You Are Busy
There are situations when a phone rings while you’re in a meeting with a client, or in a conference call, or on another phone call. A ringing phone at that time can be distracting. Also, it can be a bit embarrassing in front of your clients that you don’t have a more professional communication solution in place.
Therefore, a virtual receptionist is your solution in such a situation. They’ll attend your phone calls while you attend your business. It’s an elegant solution for a perplexing problem, which preserves your image as a business professional.
When You Are Closed
There are times when you are not in office as you could be out for some important work, or on a family holiday or its weekend, in such situation, you won’t be able to answer the phone calls.
No matter how important all these things are, you still can’t ignore your customer service phone as it affects your professional image, and could lose you a client or future business. So, in such a situation, what would you do? I would say you should enjoy your time off and protect your personal life while your virtual receptionist will take care of the phone calls. These virtual enables you to keep your business going 24*7 even if you’re not working 24*7.
Therefore, this makes them an ideal solution for the entrepreneur, as well as small & medium-sized businesses as your virtual assistant is scalable, cost-effective, and available on demand.