Chatbots are transforming how people interact with businesses, and it’s easy to see why.
Chatbots provide one-on-one support, allow users to place orders and purchases faster than ever, and allow businesses to better understand their customers’ needs and wants.
But what chatbot trends should you be aware of when it comes to chatbot technology?
Here are 10 major chatbot trends that will transform your business in 2022 if you aren’t aware of them.
Top 10 Chatbot trends to know about in 2022
1) Personalized Help Through Chatbots
The rise of digital assistants like Amazon’s Alexa and Apple’s Siri has seen consumers become more familiar with conversational interfaces. This familiarity will drive increased adoption of chatbots, which use conversational interfaces to connect businesses and customers.
Customers want personalized help and assistance with their queries, which is what chatbots offer—in addition to enhanced security due to their natural language processing capabilities.
As a result, we expect that chatbots will handle 80% of all customer service requests by 2022. We also predict that 15% of all customer service personnel roles will be automated by 2022 due to these advances.
However, it is important to note that bots will not be able to replace humans but enhance them by providing additional functionality such as predictive analysis or data mining.
2) Instant Communication With Bots
According to research by Gartner, enterprises are likely to have invested US$1.2 billion into chatbots by 2021. Much of that will go toward integration with enterprise systems and collaboration tools.
Many companies are already building out bot services that will allow their customers, partners, and employees instant access to information via easy-to-use communication channels such as text messaging or messaging apps such as Slack and Telegram.
In addition, consumers can expect to see more use cases for bots in banking, where AI assistants could replace customer service reps.
The most common use case for chatbots is customer service. By 2022, a third of all customer service interactions will involve a bot (up from less than 1 percent today), according to Juniper Research.
And businesses aren’t just using bots on social media—they’re also integrating them into customer touchpoints like email and SMS.
3) Easy Onboarding with Chatbots
We’re in a time where every business needs a chatbot to have an efficient and effective customer experience. The easiest way for your customers to communicate with you is through chat, so why not give them what they want?
According to recent statistics, 77% of companies are already using chatbots or expect to be using them by 2022. Easy onboarding will help your company grow quickly and efficiently by converting more prospects into customers and making it easy for those customers once they’ve converted.
You can do all of that without having to hire additional employees. All you need is someone who can code well and create a chatbot that works for your brand.
So if you don’t have one yet, get started today! There’s no better time than now. What could you accomplish with an extra revenue of $2 million a year? Just imagine how much better your life would be if your income doubled.
4) Customer Service at an All-Time High
Though chatbots may replace some customer service agents, they’ll also free up humans to deal with more difficult situations. After all, chatbots can only answer simple questions and direct you toward other resources when they cannot assist.
Don’t let your chatbot become a doorstop; hire an IoT App Development Company in India that fully understands complex AI-driven systems. It’s important to remember that chatbots are still new technology—and there will be bumps along the way as people grow accustomed to using them.
Make sure your app development company is prepared for any changes. It’s going to be a wild ride: The thing about trends is that they don’t always go as planned. We don’t know what unforeseen challenges could come our way between now and 2022.
But let’s look at what’s happening right now. With the changing nature of work, shifting business priorities, and general disruption caused by tech innovation—we can probably make some educated guesses about where things might head next.
5) Integrating Voice into the Experience
AI is most effective when combined with other forms of interaction, such as voice. In a few years, you’ll be able to speak with a company using your Amazon Echo or Google Home devices.
The technology is still new, but as it becomes more ubiquitous and trustworthy, you’ll find yourself naturally interacting with companies without having to lift a finger.
Start planning how these products will integrate into your business now so that you can reap maximum benefits from them once they become mainstream.
By 2022, chatbots will be commonplace and used by businesses across industries. If you want to stay ahead of the curve, start experimenting with ways to use chatbots within your organization today.
You don’t have to build one from scratch; plenty of online platforms allow you to create and deploy chatbots quickly. Even if you don’t plan on using a bot immediately, familiarizing yourself with what they do will help you determine whether or not they could benefit your business in the future.
For example, if you operate an ecommerce site, chatbots could help answer questions about shipping times or product availability.
6) Using Interactive AI Technology
Thanks to increasing smartphone users and AI technology, chatbots are likely to become increasingly popular over time. According to a recent report by Gartner, Inc., by 2022, one out of every five enterprise-level customers will be using a digital assistant.
Naturally, that’s only increased as these technologies become more advanced and efficient. As such, businesses will have no choice but to adapt. If you want your business to succeed in 2022, you must begin incorporating chatbots into your marketing strategy today. This is especially true if you run a B2B company or provide services.
In fact, according to Forbes, 90% of all customer service inquiries could be handled by chatbots within five years. And when those numbers start rolling in, there’s little doubt that businesses will respond accordingly.
7) Real-Time Analytics on Chats
Today’s chatbots will be loaded with real-time analytics and artificial intelligence, enabling you to track your performance metrics easily.
You can get data on sessions, visits, bounces, conversion rates, and more—critical information that’ll help you make informed decisions about everything from content strategy and visitor behavior to lead generation and call-to-action offers.
These stats alone will help you boost your revenue streams considerably. For example, did you know most companies convert only 1 percent of their website visitors into leads?
But thanks to AI-powered chatbots and analytics tools, businesses are seeing a 5x increase in lead conversions. As such, marketers have an opportunity to leverage conversations as a way to collect user data (i.e., using forms) rather than solely relying on calls or emails for conversions.
This shift will transform how you do marketing and how you think about customer engagement. In fact, according to HubSpot , Marketing automation is expected to grow at a CAGR [compound annual growth rate] of 26% through 2022.
By leveraging these tools effectively, you’ll be able to measure each step along your customer journey and create automated processes accordingly.
8) The Mobile Growth Will Continue
In 2021, more than half of all interactions with businesses will be from mobile devices, and by 2022, that number will climb to 75 percent. What does it mean for your business?
You can’t afford to have a mobile-friendly site. After all, 69 percent of consumers say they won’t use a company’s website if it isn’t optimized for mobile—and 63 percent say they won’t recommend a business with an outdated website.
9) Bots Will be Everywhere
2021 was an explosive year for chatbots. In 2022, more and more businesses are adopting artificial intelligence solutions as part of their digital strategy, and we predict these numbers will only continue to grow.
Artificial intelligence has proved its value across many fields, so it’s no surprise that many businesses are beginning to investigate chatbots as a cost-effective solution for customer engagement and communication. We expect chatbots to become a key feature of everyday life by 2022.
10) Integration of Blockchain Technology
Blockchain technology will transform almost every business function. The only way organizations can truly benefit from blockchain is through its complete integration.
To do so, they must realize that blockchains will soon be at work everywhere—from customer service and supply chain management to enterprise-wide functions like financials and payments. As a result, success with blockchain requires an end-to-end view across businesses.
This means identifying where you want to use blockchain and which applications need to be integrated with it. Then, you must ensure your organization has both technical capabilities and cultural buy-in for such a massive undertaking. It’s not enough to know what you want; your company also needs to understand how it’ll get there.
So these are the top chatbot trends for 2022 and beyond. In summary, AI and chatbots will dominate digital interaction by improving business outcomes.
Organizations worldwide should consider how they will respond strategically and tactically to these new forms of technology that can support decision-making and increase productivity.
Many top companies offer chatbot services in India to help you build scalable software solutions that extend their scope of operations and provide timely insights into customer behavior, thus leading businesses towards a digital transformation. This is already happening today, so stand up and embrace.