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Role of Telemedicine in Healthcare BPO Service during Pandemic

Telemedicine, according to the World Health Organization (WHO), is “healing from a distance.” You now have the option to obtain treatment without setting up a visit with your doctor or going to their office in person. One factor propelling the development of telemedicine is the demand for more easily available Healthcare BPO Service. Telemedicine can assist a person’s general health and well-being, regardless of whether they reside in a remote place or have a hectic schedule that prevents them from seeing a doctor.

Telemedicine is the practice of providing Healthcare BPO Services to patients without an in-person visit through the use of software and electronic communications. Follow-up visits, managing chronic illnesses, managing medications, specialist consultation, and a variety of other clinical services that can deliver remotely via secure video and audio links are handle using telemedicine technology.


How outpatient treatment provided in medical settings has undergone a significant adjustment as a result of the COVID-19 epidemic. Providers are postponing elective and preventive appointments, such yearly physicals, to reduce the possibility of passing the virus to their patients or staff members. Additionally, they are turning some in-person appointments to telemedicine appointments. Many patients are delaying appointments of their own accord because they do not want to leave their homes and run the risk of exposure. The changing municipal and state guidelines limiting travel and unnecessary treatments also have an impact on provider and patient behavior.

Understanding how the COVID-19 epidemic is affecting office visits enables us to respond to a number of recurring queries:

  • What is the pandemic’s clinical impact?
  • Do those who require more medical attention still see their doctors?
  • Are new regulations promoting a bigger use of telemedicine?
  • What financial effects has the epidemic had on medical procedures?

Applications of Telemedicine

There aren’t many restrictions on what can be done using telemedicine. Here are a few instances of its current applications.

Recurring visits

The use of Healthcare BPO Service software for routine follow-up visits not only makes both patients and providers more productive. But it also increases the likelihood that the patient will follow up with, lowering the number of missed appointments and enhancing patient outcomes.

Remote management of a chronic illness

Our Healthcare BPO Service is facing a significant challenge due to the rising prevalence of chronic diseases. Because it makes it simpler and less expensive for patients to keep control over their health.  It is a top contender for the usage of telemedicine software.

Remote hospital discharge care

One telehealth programme for congestive heart failure patients decreased hospital readmissions. Within 30 days by 73 percent and within six months by 50 percent.

Support for preventative care

The best ways to lower your risk of heart disease and a variety of other illnesses are to lose weight and quit smoking. In order to ensure that patients receive the assistance they need to succeed, telemedicine can be a useful tool for bringing clinicians and patients together.

Telehealth in schools

Kids who are sick at school may go to the school nurse or get picked up by their parents and taken to an urgent care facility. For remote visits from the school, certain creative districts have partnered with medical professionals. The Healthcare BPO Service provider can advise parents or reassure them by assessing the urgency of the situation.

Assisted living facility assistance

Software for telemedicine has previously shown to be effective in preventing hospital visits for residents in assisted living facilities. Hospitalization is the sole solution, even for less serious difficulties, because problems frequently happen late at night or on the weekends. To decide whether a hospitalization is required, on-call doctors can conduct a remote visit via telemedicine.

Symptom assessment and triage for COVID-19

Telehealth can be utilize to evaluate individuals for probable exposure and screen for COVID-19 symptoms. In order to evaluate patients for COVID-19 symptoms, determine the severity of those symptoms, and determine whether the patient needs to see for an evaluation, admitted to the hospital, or can be managed at home, patients can use phone screening, online screening tools, mobile applications, or virtual telemedicine visits. Telehealth communication can make use of screening algorithms in Healthcare BPO Service.

Mobile home health care units, community health volunteers/workers, or emergency services can use mobile phones and tablets. They can also use other telehealth technologies to interact with healthcare professionals at a health center about patients who may need to hospitalize. To evaluate whether a patient needs to be in an intensive care unit or a standard hospital bed, medical professionals can use telehealth to conduct a remote examination of the patient’s health. By making this choice remotely, the emergency department staff and other healthcare workers will expose. And the patient won’t have to go through the emergency room as quickly when they arrive at the hospital.

Before a patient enters a hospital for non-COVID-19 care, telehealth can utilize to screen them. Patients may be encouraged to postpone non-emergent care and initially get testing for COVID-19. If COVID-19 symptoms are mentioned during the telehealth interview.

Contact lookup

It is possible to use telehealth, particularly over the phone. In order to conduct interviews with COVID-19 patients to learn who they may have come into contact with while they were potentially contagious. Contacts can then be follow up with to inform them of the need for quarantine. Check to see if they have any symptoms, and provide instructions if they do.

Keeping track of COVID-19 symptoms

To prevent overcrowding in healthcare institutions and free up hospital beds for more serious cases, patients with mild or moderate COVID-19 symptoms can isolate in a community isolation center or monitor at home. Healthcare professionals can regularly check in with patients using telemedicine technology (such as phones or apps) to monitor their condition, offer advice, and ascertain whether the patient needs to be evaluated for in-person care, such as hospitalization, if their condition is deteriorating.

Delivering specialist care to hospitalized COVID-19 patients

A diversified team of caregivers may need for COVID-19 patients who are hospitalized (e.g., nurses, respiratory therapists, physicians). Using telehealth technology (tablets, phones), one team member can visit the patient’s bedside and communicate with the rest of the team to assess the patient’s status, modify therapies or treatment plans, and handle difficulties.

Healthcare BPO Service institutions can also use telemedicine to speak with doctors that specialize in respiratory infections like COVID-19 or who are knowledgeable about them. Radiologists in distant areas can consult via tele-radiology. Medical professionals and healthcare workers can receive online COVID-19 training through telehealth.

Providing non-COVID-19 individuals with access to necessary medical care

To the degree practicable, telehealth can employ as a method to preserve continuity of care. In order to minimize unfavorable effects from preventive, chronic, or regular care that might otherwise postponed because of COVID-19 worries. When it makes sense to postpone an in-person visit or service, telehealth visits can be of assistance.

To cut down on in-person visits and crowding in outpatient settings, follow-up visits can be made over the phone or online. To further eliminate the necessity for in-person interactions, providers can offer multi-month medicine dispensing and internet-based drug prescription.

When an in-person visit is not practicable or viable owing to COVID-19 considerations, remote access to other Telehealth modalities can also help ensure healthcare access. Through hotlines or virtual provider-patient interactions. Mental and Healthcare BPO Service treatments can be available to the people to reduce stress during COVID-19.

Observing COVID-19 patients who are in recovery

Healthcare BPO Service professionals can follow up with COVID-19 patients. Who may need to remain isolation at home or watched for any abrupt worsening or long-term health impacts using telemedicine technology after patients release from the hospital.

Access to healthcare for those without health insurance

Having insufficient health insurance can make it difficult to get medical care. There are numerous online BPO Services that offer telemedicine for cash payments without referrals or health insurance.

Access to healthcare for rural residents

There are many benefits to living in the country, but easy access to medical care isn’t necessarily one of them. Telemedicine gives patients who reside far from the closest medical facility a rapid way to see a doctor. This saves time and enables individuals to avoid travelling in poor weather conditions. Such as a snowstorm or hailstorm. One can easily access the Healthcare BPO Service by sitting home.

People in neglected urban areas can get healthcare

Numerous Americans have impacted by the pattern of inner-city hospital closures, particularly communities of color and those without health insurance. Telemedicine offers a mechanism for people to see a doctor before becoming really ill, which aids in breaking this pattern.

Reduced contact with germs

Long stays with other patients in doctor’s waiting rooms can help transmit viruses like the flu and COVID-19. By keeping patients at home, telehealth prevents exposure to germs and viruses. Additionally, this helps to protect medical professionals.

Thus the Pandemic has brought a drastic change in the Healthcare BPO Service. But thanks to the Telemedicine which has solved the issue. Telemedicine has also make it possible for the patients to consult with the doctors.

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