Call service providers are a lifeline for many companies and call centers are a key force in putting solutions at the forefront. There are many call solutions in the world that use different call centers all over the world. One of the most popular call solutions is Call Packages. The biggest reason for its popularity is that it is an open source call software. It’s available for free with a lifetime free license and this fact has made it one of the first expensive call solutions.
Getting a Custom Service
It has all the features and stability needed to run a startup call center or BPO. However, we cannot ignore the fact that I do not have a really important feature that must be present in a call center solution. However, anyone can add these missing features by getting a custom service from a specialist. Custom service providers will develop and integrate modules. In fact, there are many specialized VoIP companies that have ready-to-use modules that can be added to you in a day to achieve the desired functionality.
Support Center Customer Care
This is a very good routing principle that almost all call center solutions offer. However, it’s not there: call center software. This feature takes the caller’s call to the same agent who made the last call. If you are a support center customer care and one of the KPIs is to increase your customer satisfaction ratio, this is really a great feature. You can add this feature to increase customer satisfaction and reduce call time.
Custom call recording
For most call centers, call recording is important to keep track of incoming and outgoing calls. Does not support this feature and helps customize it. Ready to use modules that provide features such as,
Graphical reports
Provides call details. However, they are in the traditional form that do not provide immediate insight. Graphical reports, on the other hand, provide a clear picture of ongoing activity. Call centers can create and use graphical reports for a variety of standards or share them with users / investors to make campaigns more interesting.
