How to Test the Internet Before Calling Your Broadband Provider internet service problems

internet service problems

This wikiHow teaches you how to test the strength of your Internet connection to get as much information as possible before contacting your How to Test the Internet Before Calling Your Broadband Provider internet service problems.

Before testing the speed of your internet connection, it’s a good idea to test your computer and internet device to make sure you’re not experiencing any hardware issues.

Perform a Soft Reset on Your Modem
The easiest way is to unplug the router and modem from their respective power sources, wait at least 30 seconds, and plug them back in.

Now is a good time to make sure that the modem connection to the Internet, the router connected to the modem, and other loose connections can cause major Internet problems.

Try connecting another computer, smartphone, or tablet to Wi-Fi
If you can get another item to connect to Wi-Fi when your computer can’t, then the problem is most likely with your computer and not the Internet, which means that often your ISP can’t handle the situation.

Connect Your Computer Directly to the Modem
You need an Ethernet cable with one end of the Ethernet cable plugged into your computer and the other end into the back of the modem.

First of all, you may need to unplug the Ethernet cable connecting your modem and router.

Most modern Mac computers don’t have an Ethernet port, so you’ll need an Ethernet to USB-C adapter to connect your Mac to the modem.

Check Your Internet Connection
If you can use the internet normally, your modem and computer will work.

If you cannot connect to the Internet, your modem or computer is probably malfunctioning.

Connect your computer to the router and check the connection again.

You also need an Ethernet cable. If your computer works with a router, your internet problem may be related to the router’s broadcasting capabilities.

Skip this step if your computer does not work with your modem.

If your computer works with a modem but does not work with the router, the router must be replaced.

If you had to unplug the router from the modem before, plug it in before trying to connect your computer to the router.

Try Connecting Other Computers to Your Modem and Router
If your computer does not work with your modem and/or router, you can minimize the problem by trying to connect to a different computer. If Your Computer Can’t Connect But internet service problems there is another problem: your computer has the biggest problem.

If you cannot separate two computers to connect to the modem or router, this is the most likely problematic device.

Do a speed test

Set the Speed Offered for Your Internet Connection
If you buy an Internet subscription, the package must have an “Mbps” number (eg 25). This is the Internet speed you are offering. Testing your internet speed can help you determine if you are getting value for money.

If you are unable to connect to the Internet due to a faulty modem/router, you must first replace your device. Usually, your ISP will replace the rental modem for free.

Connect Your Computer to Your Wi-Fi or Modem
If you can use Wi-Fi, you can estimate how fast your internet is. However, if your computer cannot connect to Wi-Fi, you can use an Ethernet cable to connect your computer to the modem.

Wait for the Test to Complete
If you see numbers in both the “Download Mbps” and “Mbps uploads” sections, you can continue.

Compare the test results with the speed of your suggested internet connection. If you see that both numbers match (or close to) the speed internet service problems you buy, your internet is powerful enough However if you see a significant difference between what you get and what you pay for, you should immediately call your ISP.

Providing Details of the Test with Your Isp Can Help Them Identify the Cause
Regardless of the quality of the service, your ISP provides you, you will eventually face common Internet connection issues. One minute you are enjoying your favorite basketball game on the live streaming website and the next you will only see a ‘buffer‘ on the screen. You are trying to connect your tablet to WiFi. -Fi, but seems to be able to access the router These are just some of the problems you may have or have encountered connecting to the Internet at home. Before contacting your ISP, diagnose the problem and see if you can fix it yourself.

A Trick
You can also test your speed by visiting

  • If you rent a modem from your ISP, they usually repair / replace it for free.
  • Always be polite and respectful when talking to their ISP or technical department.
  • About 15 to 20 megabits of downloads and at least 5 megabits of upload speeds are more than enough for the average person using the Internet to do things like stream on Netflix.

Although the ISP can diagnose the problem and recommend a solution. But in general, they cannot immediately fix problems with your computer or store-bought equipment.

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