Have you ever woken up with a sore neck? You think you slept well, but when you wake up you feel that dull, uncomfortable ache going through your head. The whole day is practically unproductive. This is a classic case of your neck misalignment due to sleep. The reasons could be as simple as not using the pillow correctly or poor sleeping posture. Alignment makes a big difference to the quality of sleep and the quality of your mind the next day.
Why are we talking about sleep patterns? We’re actually talking about how alignment makes even a basic human need like sleep better or worse.
Imagine a business enterprise facing alignment issues. It will be much more painful and not just in the neck!
In this blog post, let’s see how to align the Information Technology Infrastructure Library (ITIL®) with business needs.
ITIL® for better business
According to Wikipedia, “ITIL® describes processes, procedures, tasks and checklists that are not specific to the organization, but can be applied by an organization to establish integration with the organization’s strategy, provide value and maintain a minimum level of competence. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement. ”
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According to this definition, ITIL is intrinsically oriented towards business alignment. It is also a suggestive framework that can be tailored to meet the business needs of a particular organization. All that needs to be done is create the environment to do it.
What factors impact ITIL® alignment with businesses?
Before you embark on aligning ITIL with your business needs, it’s important to understand what factors impact this alignment. The reason is simple. It is these factors that must be taken into account for better alignment.
Organizational culture
It is imperative to have a culture of service delivery and continuous improvement for ITIL® in order to better align with the needs of the business. This is the very purpose of ITIL®. This requires an organization focused on innovation. The very first check to make to align ITIL® with the needs of the company is the organizational culture. If the culture doesn’t support innovation and improvement, then what you need is a change in the business outlook of decision-makers.
Eliminate one size fits all
Once you have assessed the practicality of opting for an ITIL® implementation, the next step is to choose a software vendor. It is important to understand that the ITIL® framework is a wide range of things to do that can have a positive impact on a business. In this context, it is important to carefully choose a software publisher who can understand your business needs and recommend services. Eliminating vendors who promise a one-size-fits-all approach to ITIL® is one of the best things you can do early on to better align this effort with your business needs.
Read Also: How Training Your Employees in Prince2 Will Benefit Your Business
Staged implementation
One of the best steps to align ITIL® with business needs is to adapt a phased implementation. It is a good idea to choose the stage of the business cycle that can use the ITIL® framework rather than a global implementation across the different stages of the business. Level 3 communications have an economic cycle which they summarize as Plan – Design – Build – Operate. This blog post on Level 3’s blog describes how ITIL has been used only in the “operating” phase of their business for greater impact.
Proactive education
The ITIL® implementation is a change from existing practices. It is important to proactively educate everyone involved. This little effort paves the way for acceptance, a key factor in any change management. Investing in ITIL® certification for key people goes a long way in aligning ITIL® with business needs.
Communicate the changes
Any change meets with resistance. It has more to do with the humans involved than with the technology enabled. In an ITIL implementation, there are many levels of individuals with different levels of empowerment and responsibilities involved. Communicating the changes that are happening or will happen with each of them is important to align ITIL on the needs of the business. Of course, discretion is needed in the depth and frequency of communications.
Inspire participation
An ITIL implementation affects the organization as a whole. It cannot survive as an isolated activity. Therefore, the participation of all employees and stakeholders is essential. Involving all parts of the organization helps management understand firsthand the positive or negative impact of ITIL in a particular department. It is the role of senior management to inspire participation of all employees through timely communication.
Aligning ITIL with business needs is an ongoing cycle of implementation, testing, and feedback. Diligently following this with intermittent communication with all stakeholders will pave the way for ITIL’s alignment with business needs.
For more information visit website https://www.logitrain.com.au/
