There are several ways to measure customer satisfaction, but the most effective one is the NPS Software (Net Promoter Score). NPS is a leading metric that measures the loyalty of customers to a company. It gauges customer loyalty by finding the exact number of customers who will recommend you and won’t recommend you.
A satisfied customer is a valuable asset to your business because a satisfied and happy customer will remain loyal to your brand. So, you need to measure customer satisfaction and find what customers think about your products, services, or brand.
This can easily be measured through the NPS Survey by asking the simple NPS Question – How likely are you to recommend us to your friends and family?
You can easily create, run, calculate, and analyze NPS Surveys through NPS Software. Over the past few years, NPS Software has gained popularity for its user-friendliness and effectiveness. So, if you are seeking the best NPS software for your business, check out our list of the best NPS software.
1. Zonka Feedback
Ease of use: 4.9/5
Review Score: 4.9/5
Zonka Feedback is a comprehensive and complete Customer Experience Management Software with innovative Feedback Management and in-depth Analytics. With fully customizable surveys, powerful feedback capabilities, and robust, actionable reporting, Zonka Feedback enables businesses to create world-class employee and customer experiences.
Besides Net Promoter Score, you can also measure other important CX Metrics like CSAT and CES with Zonka Feedback. Beyond surveys and reporting, Zonka Feedback also enables companies to close the feedback loop with collaborative Response Inbox, real-time Custom Survey Alerts, Team Collaboration, Tasks, and more to help win back detractors and reduce customer churn.
With Zonka Feedback, distribute NPS Surveys across all channels, wherever your customers and employees are – from Offline Channels like Kiosks and Tablets to Email Surveys, SMS Surveys, Web Surveys, QR Codes, In-App, and more.
Offering open APIs, and ready-to-use Integrations with tools like Slack, Mailchimp, Constant Contact, Shopify, Salesforce, Zendesk, Freshdesk, Zapier, and more, you can run workflows and do Feedback Management on steroids.
Feature-rich, affordable entry pricing and extensive support for all plans — Zonka Feedback is a perfect fit for organizations of all sizes and it scales with your business requirements.
| Pricing | Free Trial | Integrations | Customer Service & Support |
| $169 /mo
(billed yearly)
(Starting from $24 / mo, but this plan is mentioned for the standard comparison)
|
Demo and 15 Days Free Trial. Full Access.
No credit card required |
Zapier, Slack, Mailchimp, Google Sheets, Constant Contact, Google Sheets, Zendesk, Shopify, Microsoft Teams, Salesforce, and more. | Email, 24/7 (Live Rep) Chat, Intercom, Knowledge Base. |
2. Qualtrics CustomerXM™
Ease of use: 4.4/5
Review Score: 4.8/5
Qualtrics CustomerXM™ is a comprehensive Customer Experience Management (CXM) platform that helps businesses to collect, monitor, and act on NPS feedback from throughout the customer journey, and predict the purchase behavior of the customers.
Apart from Emails, SMSes, Web, Qualtrics enables you to capture NPS Feedback through Chatbots and messaging apps, Native apps, wearables, and many more.
Besides this, Qualtrics have various features like personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
Qualtrics also offers AI Tools that enable you to quickly track pre-configured reports or any customer interactions from phone calls, social media, and third-party review sites. With the Voice of the Customer (VoC) program of Qualtrics, you can get insights into customer satisfaction and behavior patterns.
| Pricing | Free Trial | Integration | Customer Service & Support |
|
Not listed on their website |
Yes, a free plan lets you collect 100 responses and operate one NPS or other surveys. No expiration date. | Tableau, Jira, Pendo, Adobe Analytics, SAP Analytics, Salesforce, Slack, Zendesk, HubSpot, and more. | Live chat, online, in-person training, webinars, knowledge base, on-demand Basecamp training |
3. Wootric
Ease of use: 4.6/5
Review Score: 4.8/5
Wootric provides businesses with an advanced and lightweight approach to manage the customer experience and improve customer loyalty through their powerful NPS solution.
Wootric is a user-friendly NPS software that enables you to track the CX metrics like NPS, CSAT, and CES with response-driven micro surveys inside your web and native mobile app, via email, and via SMS.
It offers various features like custom filters, response alerts, instant NPS analytics that let you track and analyze the sentiments your customers have shared in their reviews. Backed by Machine Learning, Wootric’s analytics and reporting modules help you to trends and insights that will help you retain more customers and close the feedback loop.
| Pricing | Free Trial | Integration | Customer Service & Support |
|
$224/month
|
30 day Pro trial, which then reverts to a lifetime free plan (1 brand or product and unlimited responses from up to 25,000 users). | Salesforce, Gainsight, Slack, Zendesk, Intercom, and more. | Live chat, phone, email, help center, ebooks, webinars. |
4. Medallia
Ease of use: 4.4/5
Review Score: 4.4/5
Medallia provides a customized Net Promoter Score Solution that will help you to maximize your company’s efforts to monitor NPS. Right from handling high-volume NPS surveys to analyzing & monitoring NPS data, Medallia streamlines your efforts and drive improvement.
With Medallia, you can understand and analyze the NPS score and easily segregate based on respondents. It uses machine and human learning to automatically analyze the NPS feedback and collaborate with team members to take action and resolve issues.
| Pricing | Free Trial | Integration | Customer Service & Support |
| Not listed on their website | No Free Trial but Free Demo available. | Intercom, Slack, Segment, Mailchimp, Salesforce, Zapier, and more. | 24/7 (Live Rep) and business hours chat. |
5. Promoter.io
Ease of use: 3.8/5
Review Score: 4.5/5
The end-to-end NPS software by Promoter.io enables the businesses to easily build, launch, measure, engage and take action on Net Promoter campaigns, all in one place. With Promoter.io, you cannot collect scores but can also analyze and manage the incredibly important raw feedback that comes along with it.
Promoter.io comes with an extensive range of features that enable you to do deep analysis on customer feedback, engage your entire organization or team, follow-up, and track every data efficiently without having to use multiple systems.
| Pricing | Free Trial | Integration | Customer Service & Support |
$199+/month
|
The 14-day trial of the “Grow” plan allows the sending of 250 surveys. | Intercom, Slack, Segment, Mailchimp, Salesforce, Zapier, and more. | Live chat, help center, phone. |
